EuroCave service guarantees
To prepare your purchase
A personal advisor to guide you.
Your advisor will listen to your needs, consider your requirements, and recommend what best suits your project.
Have you established a good conection with your advisor?
Your adviser will be your single point of contact throughout your project.
We bring your projects to life.
Do you want to imagine your interior with your future wine cellar or your customised wine area? Your personal adviser can also support you in modelling your project using the 3D planner©.
We work with a network of carefully selected carriers who transport your products directly to your home.
Transportation is match to best suit the type of product ordered.
Installing and setting up EuroCave products.
All cabinets and Wine Bar 8.0 deliveries include installation and setup (except for the Inspiration range).
Unpacking your order
Setting up and connecting
Adjusting the feet
Removal of the packaging
And for your pease of mind
In-house customer service.
In addition to its products, EuroCave's excellence is also apparent in the customer service it offers. The team will very quickly be able to give you effective solutions.
Every EuroCave product has a unique identification number which allows its origin and authenticity to be established.
We guarantee our products
10 years parts and labour for the Royale collection
5 years parts and labour for the Revelation and Inspiration collections
3 years parts and labour for La Première, Compact and Pure collections
2 years parts and labour for Wine Art, Tête à Tête, all wine dispensers and cellar conditioners
2 years parts and labour for cellar storage systems (Modulosteel, Modulorack, Modulocube, Modulo-X and Modulothèque)
6 months parts for accessories and spare parts
We are committed to combatting planned obsolescence.
EuroCave guarantees the availability of our standard spare parts for as long as possible.
11 years for wine cabinets
5 years for cellar conditioners
4 years for storage solutions.
Additionally, EuroCave offers a selection of original spare parts for all its wine cabinets, allowing you to repair your equipment yourself and extend its lifetime: shelves, door handle, door hinges and door seal.
Do you have a question about availability of our spare parts?